Arrange care / Check the names
Check the person and the pharmacy.
Write down the clinician’s full name and the pharmacy’s full name. Check the records outside the service’s own website.
Look up the clinician.
State medical boards publish licence status for doctors, along with public records of discipline.
Discipline means a board has taken action about someone’s practice.
The Federation of State Medical Boards links to each board’s website through its directory.
- Ask for the name as it appears on the licence.
- Even for a video visit, open the medical-board website for the state you will be in when you meet.
- Match the name and read the licence status and any public actions.
Some states split doctor records between separate boards, so ask which board holds the clinician’s licence.
An absence of public action in a record does not grade the quality of care.
Look up the pharmacy separately.
Pharmacies have their own state licensing boards.
The Food and Drug Administration (FDA) has a page that leads to state pharmacy-licence searches.
On September 26, 2026, a pharmacy sending medicine from elsewhere needed a local licence or permit in most states before it could ship in.
Ask which pharmacy will dispense the medicine and, for a compound, which place will make it.
Use those names in the official search, rather than relying on the service’s logo.
Read badges carefully.
Being registered with the FDA did not establish that a facility or its medicines were FDA-approved as of September 26, 2026.
A private quality check, called accreditation, is also different from a state licence.
It can check how a pharmacy works without testing every batch of medicine.
The further-reading page has the board directories and the FDA pharmacy lookup.
Keep a note of what the official record says so it is easy to compare with the service’s answer.
Keep this note
A badge is a prompt to check the record, not the end of the check.